Integrated Service Management Foundation - Examen inclus

Information sur la formation

Référence interne de la formation : ISMF

A successful collaborative team has one goal, language and basic way of working. The ISM Foundation training provides the basic knowledge needed for this.

The language spoken in IT departments has traditionally been shaped by ITIL and increasingly by DevOps. In the ISM Foundation training, the extensive ITIL knowledge including 34 practices is compactly bundled into the 7 basic processes that occur in every IT department. This focus puts the emphasis on those topics and practical concepts that are used on a daily basis. The core of modern service management is addressed in a logical context such as the processes, Customer Value, DevOps, etc and provided with practical tips and tricks by trainers with extensive practical experience. With down-to-earth explanations, participants will gain insight into the coherence of the IT department's work and learn one framework of concepts and language. ISM is the basis for the application of ITIL and DevOps, is limited to the core of IT Service Management and is therefore the practical alternative.

This training provides the knowledge for the offcial exam: Certified ISM Foundation (CISMF). This exam is included in the course price.

Clients visés :

Anyone working in an IT organization knows that it is important that we all speak the same language. The training is therefore aimed at those people who have a role in an IT management organization.

Mots-clés en rapport avec la formation :

ISO20000, ISO, Compliance, certificering, certificeringen, training, trainingen, cursus, cursussen, opleiding, opleidingen, educatie, authorised, geautoriseerd, ISMF, ISM, Integrated Service Management Foundation, Service Management, ITIL, Global Knowledg