ITIL® 4 Practitioner: Service Desk - Examen inclus
Date et heure de dépôt : 17/02/2025 17:31:48
Formation négociée : 14544
demande de formation
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Information sur la formation
Référence interne de la formation : ITIL4P-MSF-SD
This 1-day ITIL® 4 Practitioner: Service Desk module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Service Desk Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to capture demand for incident resolution and service requests. The Service Desk Practice should also be the entry point and single point of contact for the service provider for all users.
The ITIL® 4 Service Desk Practice module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Service Desk Practice publication.
Mis à jour 11 04 2024
Clients visés :
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
Mots-clés en rapport avec la formation :
ITIL®
Societe
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