ITIL® 4 Practitioner: Service Request Management - Examen inclus

Information sur la formation

Référence interne de la formation : ITIL4P-MSF-SRM

This 1-day ITIL® 4 Practitioner: Service Request Management module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the ITIL® 4 Service Request Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

The ITIL® 4 Service Request Management Practice module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL®4 Service Request Management Practice publication.

Mis à jour 11 04 2024

Clients visés :

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area.

Mots-clés en rapport avec la formation :

ITIL® TIL® 4 Practitioner Service Request Management PeopleCert