Service Integration and Management (SIAM®) Foundation - Examen inclus

Information sur la formation

Référence interne de la formation : SIAMF

Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This 2-day certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

Clients visés :

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested:

• Chief Strategy Officers (CSOs)


• Chief Information Officers (CIOs)


• Chief Technical Officers (CTOs)


• Service Managers


• Service Provider Portfolio Strategists/Leads


• Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers)


• Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioner

Mots-clés en rapport avec la formation :

SIAM, Foundation, Discovery, Strategy, Plan, Build, Implement, Run, Improve, ITIL, Service, Integrator, COBIT, DevOps, Agile, Global Knowledge, cursus, training, ITSM, servicemanagement, integration